This policy explains what personal data we collect on tiasko.com, why, how long we keep it, who processes it and how you can exercise your rights. It covers the French, English and Arabic versions of the website.
Who is responsible for your data
AIO SOLUTIONS (Tiasko), SARL, RNE unique identifier 1855641N, 12 Rue de la Gare, Sidi Bou Said, 2076 La Marsa, Tunisia. For any question about your data: contact@tiasko.com.
We comply with Tunisian Organic Law No. 2004-63 of 27 July 2004 on the protection of personal data and, for visitors in the European Union, with the General Data Protection Regulation (GDPR).
What we collect and why
| Data | Why | Legal basis | How long we keep it |
|---|---|---|---|
| Contact form: name, email, company and subject (optional), message, chosen offer | To answer your request and prepare a quote | Your request (steps before a contract) and your agreement when you send the form | 3 years after our last exchange; if you become a client, for the length of the contract, then as long as the law requires |
| Messages sent to the chatbot | To answer your questions about our services | Our legitimate interest in informing you | We do not keep the text. Anthropic processes it to write the answer, then deletes it (see below) |
| Chatbot statistics: language, page, amount of text processed, cost, response time | To monitor the assistant’s cost and quality | Our legitimate interest | No conversation text and no IP address: these statistics cannot identify you |
| IP address and technical data | To display the website, protect it and prevent abuse (for example, limiting how many messages are sent to the chatbot) | Our legitimate interest in keeping the site secure | The message limit is held in memory for at most one hour and is not saved in our database; our host may keep technical logs for security |
We never ask for sensitive data. Please do not include any in the form or the chatbot.
Cookies
The website uses no advertising or analytics cookies, which is why there is no consent banner.
- NEXT_LOCALE: remembers the language you chose. A session cookie, deleted when you close your browser.
- Sign-in cookies: only in the administration area, for the Tiasko team.
Who processes your data
Only Tiasko team members with an administration account read contact form messages. We do not sell or rent your data, and we do not share it for advertising.
We use these providers, who process data on our behalf:
- Supabase, Inc.: database and files, on servers in Frankfurt, Germany.
- Amazon Web Services EMEA SARL (Luxembourg): website hosting and delivery.
- Anthropic, PBC (United States): its Claude model writes the chatbot’s answers. Anthropic deletes messages received through its API within 30 days (up to 2 years if they are flagged as breaching its usage policy) and does not use them to train its models.
Transfers outside Tunisia and the European Union
Contact form data is stored in the European Union and accessed by our team from Tunisia. Chatbot messages are processed in the United States by Anthropic, under its data processing agreement.
Security
The website is only served over an encrypted connection (HTTPS). Our database enforces access rules: visitors can send a message but cannot read anyone else’s, and only the signed-in team can access them.
Your rights
At any time you can ask to access your data, correct it, delete it, object to its use or restrict it, and receive a copy in a common format. If you gave us your agreement, you can withdraw it.
Write to contact@tiasko.com with “Personal data” in the subject line. We reply within one month. We may ask you to confirm your identity, for example by writing from the email address you used in the form. Once your data is deleted, we confirm it in writing.
You can also contact Tunisia’s National Authority for the Protection of Personal Data (INPDP) or, if you live in the European Union, the data protection authority of your country (for example, the CNIL in France).
Children
This website is aimed at businesses. It is not intended for children.
External links
When you follow a link to another website (social networks, our clients’ websites), that website’s own policy applies.
Changes
We update this page when our practices change; the date at the top shows the latest version. See also our legal notice.